Customer Success
Corporate Site
SLI Systems Promotes Christopher Riland to Vice President, Customer Success
https://www.sli-systems.com/sli-systems-promotes-christopher-riland-vice-president-customer-success…to build our customer success group into a world-class organization.” Before joining SLI, Riland served as director of customer service at Actiance (formerly FaceTime Communications), where he managed all aspects of customer service and worked…
NRS, a 10-Year SLI Systems Customer, Continues to Achieve Ongoing Site Search Success
https://www.sli-systems.com/nrs-10-year-sli-systems-customer-continues-achieve-ongoing-site-search…continues to realize significant business gains and high customer satisfaction through the use of SLI Systems’ site search products. “Search functionality is one the greatest contributors to our e-commerce sales success as it enables customers to…
SLI Systems Launches New Merchandising and Analytics Capabilities to Drive Online Retail Success
https://www.sli-systems.com/sli-systems-launches-new-merchandising-and-analytics-capabilities-to-drive-online-retail-success…This information allows us to refine our information for a better customer experience and increase our conversion rates,” said Laura Schultz, director IT & PMO, Johnstone Supply. “We are committed to our customers’ success and are…
Blog
Customer Success: Natural Wellbeing
https://www.sli-systems.com/blog/customer-success-natural-wellbeing.htmlNatural Wellbeing is a site rich with reports, reviews and expert advice about the holistic and natural wellness products they offer. Such quality content can really help move shoppers through purchase decisions – especially for a natural health products site, where first-time…
Winning Businesses Embrace Customer Success Management Model
https://www.sli-systems.com/blog/winning-businesses-embrace-customer-success-management-model.htmlThe customer is key — particularly in today’s social commerce environment. Faced with tough economic conditions, increased competition, and more informed and demanding customers, businesses must provide a superior customer experience. According to a…
Dressbarn Wins Award for Customer Engagement Success Using SLI
https://www.sli-systems.com/blog/dressbarn-wins-award-for-customer-engagement-success-using-sli.html…retailers with a 2015 Customer Engagement Award. According to Retail TouchPoints, each winner has gone the extra mile to delight, surprise and satisfy shoppers. SLI is honored to be recognized with Dressbarn, the Silver Winner in the E-Commerce Innovation category.…
eCommerce Podcasts
Tammie McKenzie from Cruiser Customizing - Podcast Transcript
http://www.ecommercepodcast.com/podcast-transcript-tammie-mckenzie-from-cruiser-customizing…motorcycle customizers from a metric perspective in the country and he is constantly doing tips of the week. He's constantly doing new product installs. [4:17] We associate all of this content that we're creating with the products so that people can click, read,…
Jason Miller from Motorcycle Superstore - Podcast Transcript
http://www.ecommercepodcast.com/jason-miller-from-motorcycle-superstore-podcast-transcript…We're getting really good traction off our popular search, and we also have a really successful email campaign. We're doing a lot of integrated customer stuff in our emails so we get a lot of return customers. Shaun: [6:36] So, the email campaign,…
Ian MacDonald from Century Novelty - Podcast Transcript
http://www.ecommercepodcast.com/podcast-transcript-ian-macdonald-from-century-novelty…our shopping cart application. It's great because our website is fully customized to our customer's needs. I think one of the keys to e-commerce success is giving your customers what they want. And that is a customized experience that…
